We take pride in bringing our customers high-quality, durable products and we want you to be completely satisfied with your purchases. In addition to your rights under Australian Consumer Law, we will review all circumstances of each return request, to be resolved at the company’s discretion, to ensure our customers receive a positive experience with SourceSBG. In most circumstances, we are happy to provide a return or exchange for a change of mind for orders that adhere to the below Terms and Conditions of Sale.
Change of Mind Returns/Exchange
We will happily provide a return or exchange for change of mind provided that:
- There is proof of purchase
- The item is returned within 28 days of placing your order at your expense.
- The item is in a re-saleable condition with:
- Original packaging, including tags, stickers and accessories
- Is unused/unworn/unopened
If these requirements are not met, SourceSBG reserves the right to refuse a return or exchange. Any returns that meet the above terms and conditions will receive either a refund or an exchange for another product.
Variation for items purchased with Afterpay
Providing the above terms and conditions of sale are met, you are entitled to a refund on Afterpay purchases.
Returning Items
Any purchases made in-store or online can be returned to the SourceSBG Head Office. If you purchased from this site, simply login to your account, find the item in your Orders, click Return Item and fill in the form.
Our customer service team will be in touch to confirm that your return/exchange request has been received with further details on how to proceed.
Customers are responsible for all return post charges to send back change of mind goods and for any exchange shipping. Shipping costs are non-refundable.
Sale Items
All Sale Item purchases are final. Please choose carefully as SourceSBG does not provide returns, refunds or exchange on the purchase of Sale Items. This includes any items purchased using a discount code or promotional items.
Faulty, Damaged, Unfit for Purpose or Incorrect Size
We have a “no questions asked” policy on any items returned within 14 days of receipt due to any of the reasons below. SourceSBG will happily provide a refund or exchange where:
- The product is faulty or not of acceptable quality
- The product is not fit for its intended purpose
- The product does not match its description
Once we have received your return, we will examine the product and will contact you within two business days.
All other cases outside of the above classifications will be resolved at SourceSBG's discretion. Please note that we do not offer refunds or exchanges on general wear and tear.
For further assistance or other enquiries about your order, please contact us at hello@sourcesbg.com.au. Our customer service team will be in touch with further details.